Frequently Asked Questions

    Product types, common terms and details on our various offerings.
    Shipping methods, delivery times and how to track an order.
    Returns/Exchanges, Security and Privacy policies.
    If you're unable to find your answer in this Help section, here's how to contact us.

Product FAQs

  1. What types of Products do you sell?

    The NFL Photo Store site offers licensed images that can be ordered as photographic prints, custom framed photos, photos on canvas and wall art. Each product is made to order and professionally created from the original photograph or digital file using state-of-the-art-technology.

  2. What is a Photographic Print?

    We offer prints of original, licensed photographs in a variety of sizes. When you purchase a photographic print, the image is printed on high-quality semi-gloss photographic paper. All photographic print orders placed by 1:00 PM ET ship within 2 business days.

  3. What is a Canvas Gallery Wrap?

    Our genuine artist quality canvas is specially tailored from a heavyweight poly cotton. Our canvas prints are optimized for high definition color including bright whites, vibrant colors, and rich blacks. We use artist-grade canvas to print your wall art or photography order. Once printing is complete, we stretch the canvas to wrap around 1.25" deep 100% renewable kiln dried, knot free finger jointed wood stretcher bars. The wrapped canvas extends the image or the design on all four sides of the final piece for an elegant presentation. Custom wrapped canvas orders placed by 1:00 PM ET ship within 4 business days following purchase.

  4. What is a Custom Framed Photo?

    Our custom framed photos are framed with real hand-made 1” baked enamel wood frames with light weight shatter proof plexi glass. All framed photos include a 2” “French Mat” border. Hanging hardware is included. Orders placed by 1:00 PM ET ship within 4 business days.

  5. What are the final dimensions of your Custom Framed Photos?

    Below is a sizing chart including the final dimensions of our custom framed photo. All sizes are measured in inches and are approximate.

    Image SizeFrame Size
    8" x 10" 14” x 16”
    12" x 15" 18” x 21”
    16" x 20" 22” x 26”
    24" x 30" 30” x 36”
    9" x 27" 15” x 33”
    12" x 36" 18” x 42”
  6. Can I purchase the digital file instead of ordering a print copy of the picture?

    NFL Photo Store does not offer or sell digital image files.

Ordering FAQs

  1. Is the item I want in stock?

    Yes. All of our products are custom and made to order.

  2. How do I change or cancel an order?

    Please contact us at or call (800) 735-0274 within 24 hours of purchase to adjust an existing order. We do our best to accommodate order changes, but products ship very quickly after purchased.

  3. What forms of payment do you accept?

    We accept VISA, MasterCard, American Express, and Discover.

  4. Can I place an order over the telephone?

    For your convenience and the fastest possible service, we encourage you to order online. However, if you are having difficulty placing your online order, please feel free to call in your order, toll free, at 1-800-735-0274 between the hours of 8am CT to 8pm CT

Shipping FAQs

  1. How will my package be shipped?
    ProductStandard Shipping MethodExpedited Shipping Method
    Photo Prints FedEx Ground FedEx 2nd Day
    Custom Framed Photos FedEx Ground FedEx 2nd Day
    Photos on Canvas FedEx Ground FedEx 2nd Day
  2. How will I know when my order has shipped?

    You will receive a shipping confirmation email when your order ships.

  3. When will my order arrive?

    Photo prints usually ship within 2 business days after purchase if ordered before 1 PM EST. Custom framed photos and photos on canvas usually ship within 4 business days if ordered before 1 PM EST.

  4. Can I track my order?

    Yes. When you order ships, you will receive a shipping confirmation email with package tracking information so that you can monitor your order's progress. One of our Live Help technicians can look up the tracking number for your order. Depending on the order, the technicians may not have direct access to tracking the order. However, if you give the technician your order number and the store you ordered from, they can look it up and get back to you.

  5. I didn't receive my entire order. What happened?

    Depending on the products you purchase, items in your order may be delivered in separate shipments. If you receive a partial order, you can be assured your additional items are on their way.

Policies FAQs

  1. Return & Exchange Procedures

    If you are not completely satisfied with your order, we will gladly accept a return for exchange or refund, provided the item is returned within thirty (30) days from the date of shipment. Personalized products may not be returned.

    If you wish to exchange an item after receipt, please call us at 1-800-735-0274 or email for return instructions. For faster service, please include the following information.

    • Name
    • Address
    • Item
    • Telephone Number
    • Order Number
  2. Security

    NFL Photo Store utilizes a secure server for all transactions that include sensitive information. A secure server guarantees the privacy of data transmitted through the Internet, including credit card information, through an SSL protocol that encrypts the information.

  3. Privacy Policy

    Your privacy is very important to us and we are committed to respecting your privacy on our site. In order to provide our services, we require information (including address and credit card information) from our customers. We maintain the confidentiality of information you provide in accordance with our Privacy Policy.

Contact Us

NFL Store Support Phone Number:



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